Contact Us Request a Catalog Frequently Asked Questions Download Forms - Order Form - Credit Card Authorization - Credit Application - Terms & Conditions | How do I get a catalog? Our catalogs are available online. If you would like to request a physical copy, please click HERE. Can I order online? Yes, you can order online! If you are an existing DII customer, simply LOGIN. If you are a new customer, you will need to REGISTER with us. What is DII’s minimum order value? $250 minimum opening order. $100 minimum reorder. Minimum for international orders is $1,000. Items are sold in wholesale quantities. What are DII’s freight policy and terms and conditions? Freight ships FOB Kent, WA (suburb of Seattle). The cost of freight is added to your invoice. Please click HERE to download our terms and conditions. When will my order be available to ship? Spring & Summer merchandise becomes available and starts shipping in January. Fall & Holiday merchandise becomes available and starts shipping in June. Please allow 2-3 weeks for deliveries. How do I find out who my rep is? Please refer to the rep listing HERE. How does DII handle backorders? Backorders under $50.00 are automatically cancelled. All other backorders will be held open for 90 days from the original ship date, and shipped without notice when available. All backorders open past 90 days will automatically cancel if merchandise is not available. When ordering online, you will have the opportunity to select your backorder preferences at checkout. How do I apply for Terms? Orders over $250 are eligible for NET 30 terms, upon approval of credit. To apply for NET 30 terms, a completed, signed, DII credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review and processing on new NET 30 accounts. To apply for terms, please DOWNLOAD our credit application. What is your return policy? DII will authorize the return of missent or factory defective merchandise for full credit. A request for return authorization must be made within thirty days of receipt of merchandise. All return goods must be in standard pack quantities, and in the original cartons. A 25% restocking fee will be deducted from the customer's credit, and all freight charges will be paid by the customer. Please review your order immediately upon receipt- no credits or claims will be accepted after 30 days. Return Authorization: A return authorization number must be issued by our Sales Department before merchandise is returned. No returns will be accepted without prior written authorization. DII will not accept returns for the following:
Our standard product sizes are: Napkins 20 x 20” Placemats 13 x 19” Table Runners 14 x 72” Dishtowels 18 x 28” Dishcloths 13 x 13” Coasters 4 x 4” Doormats 18 x 30” All items are 100% cotton unless otherwise noted. Care: Machine wash cold separately, tumble dry low, low iron unless otherwise noted. Avoid hot water on all hand woven materials. Handmade items may vary in color, size, shape and pattern. All DII products are imported. |
