Returned Goods and Credit Policy


Defective / Missent Merchandise:
DII will authorize the return of missent or factory defectivemerchandise for full credit. A request for return authorization must bemade within thirty (30)days of receipt of merchandise. All return goods must be in standardpack quantities, and in the original cartons. A 25% restocking fee willbe deductedfrom the customer’s credit, and all freight charges will be paid by thecustomer. Please review your order immediately upon receipt – nocredits orclaims will be accepted after 30 days.

Return Authorization:
A return authorization number must be issued by our SalesDepartment before merchandise is returned. No returns will be acceptedwithout priorwritten authorization.

DII will not accept returns for the following:
  • Any custom merchandise including all custom designs, packaging and labeling.
  • Damage caused by customer’s handling and/or storage.
  • Shop worn merchandise or merchandise altered from its original condition.
  • Undisputed amount of invoice is still due within invoice terms.
  • Claims for lost shipments, or damage caused by freight carrier should be filed with the freight carrier directly.